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  1. #1
    Registered User
    Join Date
    Sep 2011
    Posts
    203

    "Device not Supported" with smart Installer in 500(Nokia Belle)

    Hi all, I am testing my application in Nokia 500. I am able to install application without smart installer
    but in ovi we have uploaded app with SmartInstaller so while installing from ovi first Installation will start--> preparing Installation--> Reverting changes-->Device not Supported.

    Edit: In this link i found some info regarding this issue but i dint understand how to solve so can anyone help me with this?

    Code:
    22-06-2012	3.07.11	CADMAppUi::CADMAppUi()
    22-06-2012	3.07.11	+ CADMAppUi::ConstructL()
    22-06-2012	3.07.12	+ ProcessCommandLineArgsL(): 7
    22-06-2012	3.07.12	Arg[0]='C:\sys\bin\ADM.exe'
    22-06-2012	3.07.12	Arg[1]='1519'
    22-06-2012	3.07.12	Arg[2]='4'
    22-06-2012	3.07.12	Arg[3]='537054415'
    22-06-2012	3.07.12	Arg[4]='14'
    22-06-2012	3.07.12	Arg[5]='3'
    22-06-2012	3.07.12	Arg[6]='c:\private\2002CCCE\import\XygleScanner.sis'
    22-06-2012	3.07.12	(cmd) pVer(raw) = 1519 (5ef)
    22-06-2012	3.07.12	(cmd) BVersion: 4
    22-06-2012	3.07.12	(cmd) Wrapper Uid: 0x2002CCCF
    22-06-2012	3.07.12	(cmd) IAP: 14
    22-06-2012	3.07.12	CDownloadHandler::SetIap(): 14
    22-06-2012	3.07.12	(cmd) LState 3
    22-06-2012	3.07.12	(cmd) SisFile: 'c:\private\2002CCCE\import\XygleScanner.sis'
    22-06-2012	3.07.12	- ProcessCommandLineArgsL(): 7->7
    22-06-2012	3.07.12	+ GetPhoneInformation()
    22-06-2012	3.07.12	  machine uid = 0x20035566
    22-06-2012	3.07.12		Sw Ver = 011.033.2011-11-07.RM-750.(c) Nokia
    22-06-2012	3.07.12	- GetPhoneInformation (0)
    22-06-2012	3.07.12	configFile = C:\Private\2002ccce\config.ini
    22-06-2012	3.07.12	configUrl = http://dl.qt.nokia.com/smartinstaller/ (default)
    22-06-2012	3.07.12	+ CStateMachine::Start()
    22-06-2012	3.07.12	- CADMAppUi::ConstructL()
    22-06-2012	3.07.12	+ SetState(): 0 -> 1
    22-06-2012	3.07.12	Installer pkg on C: (1)
    22-06-2012	3.07.12	* Parsing 'c:\private\2002CCCE\import\XygleScanner.sis'
    22-06-2012	3.07.13	+ SetState(): 1 -> 2
    22-06-2012	3.07.13	+ BuildDepTreeL(0)
    22-06-2012	3.07.13	* Processing 0x20013851 (0, 0)
    22-06-2012	3.07.13	Package 0x20013851: v1.06.0 to be downloaded
    22-06-2012	3.07.13	+ SetState(): 2 -> 3
    22-06-2012	3.07.13	Downloading CHANGES: '20013851_changes.xml'
    22-06-2012	3.07.14	Starting download
    22-06-2012	3.07.14	Restarting download due to network failure (1: -7377, -30426)
    22-06-2012	3.07.23	DL   14074/  14074 (8.9 s, 1.55 kB/s) (total: 13 kB, 8.9 s, avg 1.55 kB/s) OK
    22-06-2012	3.07.23	+ SetState(): 3 -> 4
    22-06-2012	3.07.23	+ ParseChangesFileL(): 'C:\system\adm\20013851_changes.xml'
    22-06-2012	3.07.23	[0x20013851] v0.00.0 installed
    22-06-2012	3.07.23	[0x20013851] v1.06.0 requested
    22-06-2012	3.07.23	[0x20013851] v1.07.7 selected
    22-06-2012	3.07.23	+ CXmlParser::ParseRestartApplicationsL
    22-06-2012	3.07.23	+ CXmlParser::ParseInstalledPackageL
    22-06-2012	3.07.23	Package 0x20013851: installed v0.00.0, selected v1.07.7
    22-06-2012	3.07.23	+ SetState(): 4 -> 5
    22-06-2012	3.07.23	+ FetchDepFileL(): 0x20013851
    22-06-2012	3.07.23	DepPkg URL: 'http://dl.qt.nokia.com/smartinstaller/20013851/1.7.7/'
    22-06-2012	3.07.23	Downloading DEP: 'pips_dep.xml'
    22-06-2012	3.07.23	+ StartDownload(): 'http://dl.qt.nokia.com/smartinstaller/20013851/1.7.7/pips_dep.xml'
    22-06-2012	3.07.23	  to 'C:\system\adm\pips_dep.xml'
    22-06-2012	3.07.23	DlSt=    2, PrSt= 2054, L=0
    22-06-2012	3.07.23	DlSt=   15, PrSt=    0, L=0
    22-06-2012	3.07.23	DlSt=    2, PrSt=  500, L=0
    22-06-2012	3.07.23	DlSt=    2, PrSt= 1000, L=0
    22-06-2012	3.07.23	DlSt=    2, PrSt= 1020, L=0
    22-06-2012	3.07.23	DlSt=    2, PrSt= 2020, L=0
    22-06-2012	3.07.23	DlSt=    3, PrSt= 2021, L=0
    22-06-2012	3.07.23	Starting download
    22-06-2012	3.07.23	DlSt=    2, PrSt=  500, L=0
    22-06-2012	3.07.23	DlSt=    2, PrSt= 1000, L=0
    22-06-2012	3.07.23	DlSt=    2, PrSt= 1020, L=0
    22-06-2012	3.07.23	DlSt=    2, PrSt= 2030, L=0
    22-06-2012	3.07.24	DlSt=    2, PrSt= 2050, L=0
    22-06-2012	3.07.24	DlSt=    2, PrSt= 2051, L=0
    22-06-2012	3.07.24	DlSt=    2, PrSt= 3002, L=0
    22-06-2012	3.07.24	DlSt=    4, PrSt=    0, L=0
    22-06-2012	3.07.24	DL     190/    190 (0.5 s, 0.36 kB/s) (total: 13 kB, 9.4 s, avg 1.49 kB/s) OK
    22-06-2012	3.07.24	+ SetState(): 5 -> 6
    22-06-2012	3.07.24	+ ParseDepFileL(): 'C:\system\adm\pips_dep.xml'
    22-06-2012	3.07.24	+ SetState(): 6 -> 2
    22-06-2012	3.07.24	DlSt=   16, PrSt=    0, L=0
    22-06-2012	3.07.24	+ BuildDepTreeL(2)
    22-06-2012	3.07.24	* Processing 0x2000F866 (0, 0)
    22-06-2012	3.07.24	Package 0x2000F866 files present
    22-06-2012	3.07.24	Package 0x2000F866: v1.07.0 installed (v1.06.0 requested)
    22-06-2012	3.07.24	+ SetState(): 2 -> 3
    22-06-2012	3.07.24	Downloading CHANGES: '2000f866_changes.xml'
    22-06-2012	3.07.24	DlSt=   13, PrSt=    0, L=0
    22-06-2012	3.07.25	Starting download
    22-06-2012	3.07.26	DL   11621/  11621 (1.4 s, 8.27 kB/s) (total: 25 kB, 10.7 s, avg 2.35 kB/s) OK
    22-06-2012	3.07.26	+ SetState(): 3 -> 4
    22-06-2012	3.07.26	+ ParseChangesFileL(): 'C:\system\adm\2000f866_changes.xml'
    22-06-2012	3.07.26	[0x2000F866] v1.07.0 installed
    22-06-2012	3.07.26	[0x2000F866] v1.06.0 requested
    22-06-2012	3.07.26	+ SM::RunError(): 4, 20
    22-06-2012	3.07.26	! Package 0x2000F866 v1.06.0 (stdcpp) not available for 0x20035566
    22-06-2012	3.07.26	Exiting due to failure 4
    22-06-2012	3.07.26	+ SetState(): 4 -> 16
    22-06-2012	3.07.26	+ CADMAppUi::HandleFailure(): 16. err=4, m=3
    22-06-2012	3.07.27	- CADMAppUi::HandleFailure(): 0
    22-06-2012	3.07.28	+ SetState(): 16 -> 15
    22-06-2012	3.07.28	About to uninstall wrapper
    22-06-2012	3.07.28	+ SetState(): 15 -> 18
    22-06-2012	3.07.28	Exit (4)
    22-06-2012	3.07.28	Uninstalling wrapper 0x2002CCCF
    22-06-2012	3.07.32	CInstallManager: Install completed (0). 0
    22-06-2012	3.07.32	HandleInstallCompletedL(0): 18
    22-06-2012	3.07.32	+ TStateExit::InstallCompleted(0): 4, 20
    22-06-2012	3.07.33	+ CADMAppUi::ExitApp(): 4, 0
    22-06-2012	3.07.37	ADM icon hidden: 1 (0)
    22-06-2012	3.07.37	CADMAppUi::~CADMAppUi()
    22-06-2012	3.07.37	+ CStateMachine::Stop(): 0 pkgs installed.
    22-06-2012	3.07.37	Total 25 kB in 10.7 s, avg 2.35 kB/s (25.8 s)
    Last edited by please_help; 2012-06-22 at 11:04.

  2. #2
    Registered User
    Join Date
    Sep 2011
    Posts
    203

    Re: "Device not Supported" with smart Installer in 500(Nokia Belle)

    I came to know smart installer is not required for symbian Belle but to publish in ovi store Smart Installer is compulsory right.
    can i publish without smart Installer? or any other solution is there for this issue??

  3. #3
    Nokia Developer Moderator
    Join Date
    Sep 2004
    Location
    Tampere, Finland
    Posts
    11,355

    Re: "Device not Supported" with smart Installer in 500(Nokia Belle)

    Quote Originally Posted by please_help View Post
    Hi all, I am testing my application in Nokia 500. I am able to install application without smart installer
    but in ovi we have uploaded app with SmartInstaller so while installing from ovi first Installation will start--> preparing Installation--> Reverting changes-->Device not Supported.

    Edit: In this link i found some info regarding this issue but i dint understand how to solve so can anyone help me with this?

    Code:
    22-06-2012	3.07.11	CADMAppUi::CADMAppUi()
    22-06-2012	3.07.11	+ CADMAppUi::ConstructL()
    22-06-2012	3.07.12	+ ProcessCommandLineArgsL(): 7
    22-06-2012	3.07.12	Arg[0]='C:\sys\bin\ADM.exe'
    22-06-2012	3.07.12	Arg[1]='1519'
    22-06-2012	3.07.12	Arg[2]='4'
    22-06-2012	3.07.12	Arg[3]='537054415'
    22-06-2012	3.07.12	Arg[4]='14'
    22-06-2012	3.07.12	Arg[5]='3'
    22-06-2012	3.07.12	Arg[6]='c:\private\2002CCCE\import\XygleScanner.sis'
    22-06-2012	3.07.12	(cmd) pVer(raw) = 1519 (5ef)
    22-06-2012	3.07.12	(cmd) BVersion: 4
    22-06-2012	3.07.12	(cmd) Wrapper Uid: 0x2002CCCF
    22-06-2012	3.07.12	(cmd) IAP: 14
    22-06-2012	3.07.12	CDownloadHandler::SetIap(): 14
    22-06-2012	3.07.12	(cmd) LState 3
    22-06-2012	3.07.12	(cmd) SisFile: 'c:\private\2002CCCE\import\XygleScanner.sis'
    22-06-2012	3.07.12	- ProcessCommandLineArgsL(): 7->7
    22-06-2012	3.07.12	+ GetPhoneInformation()
    22-06-2012	3.07.12	  machine uid = 0x20035566
    22-06-2012	3.07.12		Sw Ver = 011.033.2011-11-07.RM-750.(c) Nokia
    22-06-2012	3.07.12	- GetPhoneInformation (0)
    22-06-2012	3.07.12	configFile = C:\Private\2002ccce\config.ini
    22-06-2012	3.07.12	configUrl = http://dl.qt.nokia.com/smartinstaller/ (default)
    22-06-2012	3.07.12	+ CStateMachine::Start()
    22-06-2012	3.07.12	- CADMAppUi::ConstructL()
    22-06-2012	3.07.12	+ SetState(): 0 -> 1
    22-06-2012	3.07.12	Installer pkg on C: (1)
    22-06-2012	3.07.12	* Parsing 'c:\private\2002CCCE\import\XygleScanner.sis'
    22-06-2012	3.07.13	+ SetState(): 1 -> 2
    22-06-2012	3.07.13	+ BuildDepTreeL(0)
    22-06-2012	3.07.13	* Processing 0x20013851 (0, 0)
    22-06-2012	3.07.13	Package 0x20013851: v1.06.0 to be downloaded
    22-06-2012	3.07.13	+ SetState(): 2 -> 3
    22-06-2012	3.07.13	Downloading CHANGES: '20013851_changes.xml'
    22-06-2012	3.07.14	Starting download
    22-06-2012	3.07.14	Restarting download due to network failure (1: -7377, -30426)
    22-06-2012	3.07.23	DL   14074/  14074 (8.9 s, 1.55 kB/s) (total: 13 kB, 8.9 s, avg 1.55 kB/s) OK
    22-06-2012	3.07.23	+ SetState(): 3 -> 4
    22-06-2012	3.07.23	+ ParseChangesFileL(): 'C:\system\adm\20013851_changes.xml'
    22-06-2012	3.07.23	[0x20013851] v0.00.0 installed
    22-06-2012	3.07.23	[0x20013851] v1.06.0 requested
    22-06-2012	3.07.23	[0x20013851] v1.07.7 selected
    22-06-2012	3.07.23	+ CXmlParser::ParseRestartApplicationsL
    22-06-2012	3.07.23	+ CXmlParser::ParseInstalledPackageL
    22-06-2012	3.07.23	Package 0x20013851: installed v0.00.0, selected v1.07.7
    22-06-2012	3.07.23	+ SetState(): 4 -> 5
    22-06-2012	3.07.23	+ FetchDepFileL(): 0x20013851
    22-06-2012	3.07.23	DepPkg URL: 'http://dl.qt.nokia.com/smartinstaller/20013851/1.7.7/'
    22-06-2012	3.07.23	Downloading DEP: 'pips_dep.xml'
    22-06-2012	3.07.23	+ StartDownload(): 'http://dl.qt.nokia.com/smartinstaller/20013851/1.7.7/pips_dep.xml'
    22-06-2012	3.07.23	  to 'C:\system\adm\pips_dep.xml'
    22-06-2012	3.07.23	DlSt=    2, PrSt= 2054, L=0
    22-06-2012	3.07.23	DlSt=   15, PrSt=    0, L=0
    22-06-2012	3.07.23	DlSt=    2, PrSt=  500, L=0
    22-06-2012	3.07.23	DlSt=    2, PrSt= 1000, L=0
    22-06-2012	3.07.23	DlSt=    2, PrSt= 1020, L=0
    22-06-2012	3.07.23	DlSt=    2, PrSt= 2020, L=0
    22-06-2012	3.07.23	DlSt=    3, PrSt= 2021, L=0
    22-06-2012	3.07.23	Starting download
    22-06-2012	3.07.23	DlSt=    2, PrSt=  500, L=0
    22-06-2012	3.07.23	DlSt=    2, PrSt= 1000, L=0
    22-06-2012	3.07.23	DlSt=    2, PrSt= 1020, L=0
    22-06-2012	3.07.23	DlSt=    2, PrSt= 2030, L=0
    22-06-2012	3.07.24	DlSt=    2, PrSt= 2050, L=0
    22-06-2012	3.07.24	DlSt=    2, PrSt= 2051, L=0
    22-06-2012	3.07.24	DlSt=    2, PrSt= 3002, L=0
    22-06-2012	3.07.24	DlSt=    4, PrSt=    0, L=0
    22-06-2012	3.07.24	DL     190/    190 (0.5 s, 0.36 kB/s) (total: 13 kB, 9.4 s, avg 1.49 kB/s) OK
    22-06-2012	3.07.24	+ SetState(): 5 -> 6
    22-06-2012	3.07.24	+ ParseDepFileL(): 'C:\system\adm\pips_dep.xml'
    22-06-2012	3.07.24	+ SetState(): 6 -> 2
    22-06-2012	3.07.24	DlSt=   16, PrSt=    0, L=0
    22-06-2012	3.07.24	+ BuildDepTreeL(2)
    22-06-2012	3.07.24	* Processing 0x2000F866 (0, 0)
    22-06-2012	3.07.24	Package 0x2000F866 files present
    22-06-2012	3.07.24	Package 0x2000F866: v1.07.0 installed (v1.06.0 requested)
    22-06-2012	3.07.24	+ SetState(): 2 -> 3
    22-06-2012	3.07.24	Downloading CHANGES: '2000f866_changes.xml'
    22-06-2012	3.07.24	DlSt=   13, PrSt=    0, L=0
    22-06-2012	3.07.25	Starting download
    22-06-2012	3.07.26	DL   11621/  11621 (1.4 s, 8.27 kB/s) (total: 25 kB, 10.7 s, avg 2.35 kB/s) OK
    22-06-2012	3.07.26	+ SetState(): 3 -> 4
    22-06-2012	3.07.26	+ ParseChangesFileL(): 'C:\system\adm\2000f866_changes.xml'
    22-06-2012	3.07.26	[0x2000F866] v1.07.0 installed
    22-06-2012	3.07.26	[0x2000F866] v1.06.0 requested
    22-06-2012	3.07.26	+ SM::RunError(): 4, 20
    22-06-2012	3.07.26	! Package 0x2000F866 v1.06.0 (stdcpp) not available for 0x20035566
    22-06-2012	3.07.26	Exiting due to failure 4
    22-06-2012	3.07.26	+ SetState(): 4 -> 16
    22-06-2012	3.07.26	+ CADMAppUi::HandleFailure(): 16. err=4, m=3
    22-06-2012	3.07.27	- CADMAppUi::HandleFailure(): 0
    22-06-2012	3.07.28	+ SetState(): 16 -> 15
    22-06-2012	3.07.28	About to uninstall wrapper
    22-06-2012	3.07.28	+ SetState(): 15 -> 18
    22-06-2012	3.07.28	Exit (4)
    22-06-2012	3.07.28	Uninstalling wrapper 0x2002CCCF
    22-06-2012	3.07.32	CInstallManager: Install completed (0). 0
    22-06-2012	3.07.32	HandleInstallCompletedL(0): 18
    22-06-2012	3.07.32	+ TStateExit::InstallCompleted(0): 4, 20
    22-06-2012	3.07.33	+ CADMAppUi::ExitApp(): 4, 0
    22-06-2012	3.07.37	ADM icon hidden: 1 (0)
    22-06-2012	3.07.37	CADMAppUi::~CADMAppUi()
    22-06-2012	3.07.37	+ CStateMachine::Stop(): 0 pkgs installed.
    22-06-2012	3.07.37	Total 25 kB in 10.7 s, avg 2.35 kB/s (25.8 s)
    What dependencies does your app have? Does it need Qt or are you trying to make it install only the OpenC libraries?

    Quote Originally Posted by please_help View Post
    I came to know smart installer is not required for symbian Belle but to publish in ovi store Smart Installer is compulsory right.
    can i publish without smart Installer? or any other solution is there for this issue??
    As you said, the use of Smart Installer is mandatory when publishing the app through the Nokia Store so there is no other solution that for us to figure out what you are doing and make SI deliver the needed packages for your application.
    -- Lucian

    If you are not yet a DVLUP member it is time to correct that mistake :) Click here to join: http://www.dvlup.com/lucian/Invite

  4. #4
    Registered User
    Join Date
    Sep 2011
    Posts
    203

    Re: "Device not Supported" with smart Installer in 500(Nokia Belle)

    Quote Originally Posted by ltomuta View Post
    What dependencies does your app have? Does it need Qt or are you trying to make it install only the OpenC libraries?
    No Qt is not required, I am using only Symbian OS PIPS and Standard C++ Library.


    Quote Originally Posted by ltomuta View Post
    As you said, the use of Smart Installer is mandatory when publishing the app through the Nokia Store so there is no other solution that for us to figure out what you are doing and make SI deliver the needed packages for your application.
    then for Nokia Belle device while installing application with smart installer why i am getting "device not Supported"?
    Last edited by please_help; 2012-06-26 at 06:28.

  5. #5
    Nokia Developer Moderator
    Join Date
    Sep 2004
    Location
    Tampere, Finland
    Posts
    11,355

    Re: "Device not Supported" with smart Installer in 500(Nokia Belle)

    Well, the problem is that the Smart Installer was intended as a tool for deploying Qt and its configuration is optimized for that use case. Unfortunately the OpenC team has never found the time to deploy a suitable Smart Installer configuration
    -- Lucian

    If you are not yet a DVLUP member it is time to correct that mistake :) Click here to join: http://www.dvlup.com/lucian/Invite

  6. #6
    Registered User
    Join Date
    Sep 2011
    Posts
    203

    Re: "Device not Supported" with smart Installer in 500(Nokia Belle)

    Quote Originally Posted by ltomuta View Post
    Well, the problem is that the Smart Installer was intended as a tool for deploying Qt and its configuration is optimized for that use case. Unfortunately the OpenC team has never found the time to deploy a suitable Smart Installer configuration
    that's why getting "update error" while installing PIPS manually in 500.

    Then it's not at all possible to distribute my app to Belle devices via Nokia store?

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