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  1. #1
    Registered User
    Join Date
    Aug 2012
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    12

    smart installer fails to install App "failed installation error"

    Hi All,

    I would like to get my App to Ovi store. So I'm trying to request the Nokia signing but:

    I'm using QT_SIS_CERTIFICATE and QT_SIS_KEY which were provided by Nokia to sign my app, but when I try to install on my device the sis file fails to install. I see a progress bar "Finalizing installation" followed by "Cancelling Installation" and then an installation failed error message.

    just to mention I'm using the one of the UIDs provided by Nokia.

    any help is appreciated,

    Best Regards,

  2. #2
    Nokia Developer Expert
    Join Date
    Mar 2003
    Location
    Lempäälä/Finland
    Posts
    29,143

    Re: smart installer fails to install App "failed installation error"

    you could check the logs to see a bit more on what could be going wrong in there: http://www.developer.nokia.com/Commu...er_for_Symbian

  3. #3
    Registered User
    Join Date
    Aug 2012
    Posts
    12

    Re: smart installer fails to install App "failed installation error"

    I created the c:/logs/ADM but can't get any logs in there, any help please?

  4. #4
    Registered User
    Join Date
    Aug 2012
    Posts
    12

    Re: smart installer fails to install App "failed installation error"

    Can you please provide steps how I can access this C:\logs\ADM? as I think I'm not doing what is needed..

  5. #5
    Nokia Developer Expert
    Join Date
    Mar 2003
    Location
    Lempäälä/Finland
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    29,143

    Re: smart installer fails to install App "failed installation error"

    You could use any filemanager to create the folders, and also to copy the files out from the device.

  6. #6
    Registered User
    Join Date
    Aug 2012
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    12

    Re: smart installer fails to install App "failed installation error"

    Please here is part of the Log where the reason for the error please help find this
    code:
    09/08/2012 12:18:14 Building dependency list
    09/08/2012 12:18:14 Processing [0x2002AF5F] v0.50.0 (0)
    09/08/2012 12:18:14 Processing [0x2001E61C] v4.07.3 (0)
    09/08/2012 12:18:14 Processing [0x200267C2] v4.08.0 (1)
    09/08/2012 12:18:14 Processing [0x2002AC89] v1.01.3 (0)
    09/08/2012 12:18:14 Processing [0x2006794C] v1.00.0 (0)
    09/08/2012 12:18:14 -> to fetch list
    09/08/2012 12:18:14 Removing downloaded files
    09/08/2012 12:18:14 + SetState(): 7 -> 8
    09/08/2012 12:18:14 SysDrive C: Free 16134144 (15.39 MB)
    09/08/2012 12:18:14 Drive E: Free 15917973504 (15 180.56 MB)
    09/08/2012 12:18:14 Download drive C: free 15478784 (14.76 MB)
    09/08/2012 12:18:14 Download size 0 (0)
    09/08/2012 12:18:14 PkgUid 0x2006794C: InstDrive C:, prio 0, size 0
    09/08/2012 12:18:14 Nothing to download, dependencies OK.
    09/08/2012 12:18:14 + SetState(): 8 -> 14
    09/08/2012 12:18:14 Finding root package
    09/08/2012 12:18:14 Root: UID 0x2006794C, 'TraceSaverWidget'
    09/08/2012 12:18:14 * Installing AppSis 0x2006794C 'c:\private\2002CCCE\import\TraceSaverWidget.sis' to C:
    09/08/2012 12:18:14 + SilentInstallPackage(): 'c:\private\2002CCCE\import\TraceSaverWidget.sis' to C:
    09/08/2012 12:18:29 CInstallManager: Install completed (-30477). 0
    09/08/2012 12:18:29 HandleInstallCompletedL(-30477): 14
    09/08/2012 12:18:29 + SetState(): 14 -> 16
    09/08/2012 12:18:29 + CADMAppUi::HandleFailure(): 16. err=5, m=3
    09/08/2012 12:18:29 - CADMAppUi::HandleFailure(): 0
    09/08/2012 12:18:31 DlSt= 13, PrSt= 0, L=0
    09/08/2012 12:18:31 + CreateInstallationResumeInfo()
    09/08/2012 12:18:31 Saving state for 'TraceSaverWidget' (4)
    09/08/2012 12:18:31 Adding info: 0x2002AF5F
    09/08/2012 12:18:31 Adding info: 0x2001E61C
    09/08/2012 12:18:31 Adding info: 0x200267C2
    09/08/2012 12:18:31 Adding info: 0x2002AC89
    09/08/2012 12:18:31 - CreateInstallationResumeInfo(): 0
    09/08/2012 12:18:31 + SetState(): 16 -> 18
    09/08/2012 12:18:31 Exit (14)
    09/08/2012 12:18:31 Uninstalling bootstrap 0x2002CCCD
    09/08/2012 12:18:51 CInstallManager: Install completed (0). 0
    09/08/2012 12:18:51 HandleInstallCompletedL(0): 18
    09/08/2012 12:18:51 + TStateExit::InstallCompleted(0): 5, -30477
    09/08/2012 12:18:53 + CADMAppUi::ExitApp(): 5, 0
    09/08/2012 12:19:32 ADM icon hidden: 0 (0)
    09/08/2012 12:19:32 CADMAppUi::~CADMAppUi()
    09/08/2012 12:19:32 + CStateMachine::Stop(): 0 pkgs installed.
    09/08/2012 12:19:32 Total 102 kB in 8.7 s, avg 11.84 kB/s (99.9 s)

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