Hi! I’m your new community manager.
I’ve been here since mid-December, so you may have seen me around already. I’ve taken some time to get to know the discussion boards, wiki, blogs, and other social media outlets, as well as learn all the tasks that happen in the background to keep this community running smoothly. Hamish has been a great help in getting me up to speed.
In addition to keeping things moving, I am looking at ways to make the community an even better resource for all of you. I’ll be focused on improving information quality, including making it easier for you to find the help you’re looking for, and making sure the information you do find answers your questions. If you have ideas about how to make that happen, please bring them up in a discussion, or send me a private message.
As for my professional background: I’ve been writing API documentation for 15 years. Most recently I worked for Google, where I wrote docs, then went on to manage the developer doc team. I’ve gone into community documentation because I believe it’s the direction of the future. There will always be a place for “official” documentation written by the company, but the kinds of help that you can give each other, in the form of wiki pages, discussion board conversations, and blog posts, to name a few, go far beyond what a single techwriter could hope to do.
So far, I’m having a lot of fun with this role. You are all so willing to share your knowledge with one another. I am humbled by your generosity and honored to be a part of this community.
As they say, “It takes a village.” You, my friends, are the village. I’m here to work in the background, helping you help each other. Please continue to make this community the great resource it already is, and let me know what I can do to help.