venu: I have already created a beta app and submiited in the store previously and there was no issues
Adrian: Understood. Here are the phones used per the tester notes: HTC 8S, Nokia Lumia 1020
venu: I have uploaded the same app with new performance changes in the morning with different name "Clipr Final". Can you check that app soon so that If you face any problems with it I can rectify it and re-submit it again
venu: My app doesn't work in HTC 8s
venu: because I used Nokia Imaging SDK, which is not compatible with other manufacturers phone excepting nokia
venu: I have checked it so many times in My lumia 920 and Emulator WVGA 512 Mb
Adrian: As it turns out there is not a way to develop specifically for a certain brand of phones.
Adrian: Your apps published to the Windows Phone store must be compatible with all devices.
venu: Yeah I know but I guess Nokia Imaging SDK doesn't work with other phones, please confirm it
venu: And even I can find apps n windows phone store which are exclusive to only Nokia phones
Adrian: Those apps either usually come from Nokia or a vendor that has direct permission from Nokia and Micrsoft to publish those apps.
venu: Is there any other process for submitting Nokia exclusive apps?
venu: What should I do now?
Adrian: You must contact Nokia for that permission.
venu: Can you guide me please
venu: All these days I don't know about this..I thought simply submitting to WP store will be enough
Adrian: I can suggest that you try posting in the Developing for Windows Phone forums to see if any other developers have any ideas. Windows Phone developer support is unable to provide technical assistance for apps.
Adrian: I can suggest that you create functionality for devices that are not Nokia phones.
Adrian: However, at its current state, your app might not be approved if the functionality is limited to Nokia phones.
venu: Okay, but in my app failure report, You have tested my app and said that you are facing force close at a particular step. Then how do you tested my app, if the app is not compatible with HTC 8S
venu: I don't know whether my app is Nokia exclusive or not.. I'm just guessing it
Adrian: It is possible that the app still launches on a HTC device, but certain commands may not work. Testers are only testing for usability and do not offer any crash reports.
venu: This was the email I got from your support team
venu: Steps to Reproduce: 1. Launch the application. 2. Select “Clip” and choose a picture from “Photos”. 3. Select the “foreground” and “background”. 4. Select “clip & merge” from the app bar. 5. Select “save” button. 6. Choose the “current view” or “whole image” from the alert message. 7. Observe the application terminates unexpectedly.
venu: From step 3 to step 7.. every step uses Nokia Imaging SDK..So it's not possible that my app is nokia exclusive
Adrian: Understood. There may be an unhandled exception. Here is an article that may help you report unhandled exceptions:
Adrian: I am not able to determine what from the Nokia SDK may cause your app to fail. If you need technical assistance I can suggest that you post to our forums. We also offer paid technical support, but that may not be necessary in your case.
Adrian: Anything else you might need at the moment, Venu?
venu: I just want a confirmation that my app failed certification because of unhandled exception..
venu: or is it because of compatability issue
Adrian: We are unable to determine that. Testers are only testing your app from a user's perspective and do not offer crash reports or technical information.