Sorry to post this here (2nd time), but my e-mails never get answered, whereas someone from Nokia seems to monitor these & get back to me.

The professional support site is down... again:

The server you are accessing is either busy or experiencing difficulties. Please close the web browser, start a new one and try logging in again. For further support, please copy and send the full message text to your system adminstrator.[00:19:31]

I was told that my case would be closed if I didn't update it, but I can't update it so long as the server keeps going down. Anyone know of a way to talk to someone on the phone? Sigh.