I am interested in hearing from other members regarding the way Nokia manage problems in devices/firmware with known work arounds.
I have encountered a number of firmware/device bugs that turn out to be known by Nokia and which do not appear in any of Nokia's online documentation. I and plenty of others have had to spend a great deal of time re-discovering what Nokia already known.
The problems I have in minde are either errors in firmware/JVM or 'unexpected behaviour' that is unique to Nokia devices and require specific work-arounds.
The resolutions to these have come largely as a result of the information and help provided by members of these forums. Some I have not found a resolution for.
However many of these issues have been around for a few years and still are not included in Nokia's known problems.
The net result is that a lot of the members of Nokia's developer community waste a great deal of time and resource rediscovering and re-solving 'known' problems.
I would like to see Nokia regularly reviewing these forum posts and collating all the known issues onto an online site.
What does anyone else think?
BTW: I also use other platforms, such as the Sony Ericsson one. They have a more constructive approach and you regularly see posts from the SE teams with work-arounds or solutions to problems.