Instead of explaining what my problem is, I will post a copy of an e-mail sent to a Nokia Customer Service agent that's been helping me. In it, I explain the problem in detail.
Please read through it and let me know if you have any type of feedback on this issue.
PLEASE BE NICE, SINCE THIS IS MY FIRST POST ON HERE. AT LEAST THAT I REMEMBER. I'LL KNOW ONCE I POST.
I have done as you advised and called Nokia Technical Support. There, and after holding for 57 minutes (even though the system estimated less than 26), I spoke with Juan, who was quite helpful.
Now, I ask that you please bear with me throughout this long e-mail.
During testing with him, I was able to open many Nokia native applications at the same time without a problem. However, as soon as I tried opening a large third-party program (Opera, NetFront, ProfiMail, IM+, etc.), the open applications would simply disappear. This is when I discovered the problem was limited to third-party applications.
Juan then told me Nokia could not help me further, as the original applications were working fine and all together.
He's absolutely right. However, the reason one buys a smartphone is to be able to install and run other vendor's applications. Software extensibility and multitasking capabilities are strong points in Nokia's Symbian marketing campaign. Otherwise, I would have stuck with a Series 40 telephone, which is much cheaper and simpler to use.
I have discovered this problem happens with any third-party application (the larger the applications, the less of them I can have open at the same time). I then decided to do further testing following some guidelines outlined by Juan in our phone talk.
I have tried uninstalling, re-downloading and re-installing these applications. No difference.
Suspecting my problem was related to my RS-MMC card, I've tried installing the applications on the phone memory instead and not even inserting the card in the phone. No difference.
Following the same suspicion, I tried re-formatting the RS-MMC both on a card reader and directly on the phone and then installing just a couple of applications from a fresh start. No difference.
I frequent several Nokia forums where people mention they are all having this problem with this phone, but that they live with it, as they understand the problems are due to the memory limitations of the phone (8 MB). Most of these people are coming from the mighty 6620 with 20 MB of memory.
Not my case, though. I understand the memory limitations of the 6682, but I also have a 7610, which has the same amount of memory (8 MB) and I have used for a year. On it, I can open many large applications at the same time without a problem and these are installed from the same SIS files on the same exact RS-MMC card. The phone just becomes a tad slower and, eventually, when I try to open another application, I will get a message saying memory's low and the application won't open. This is the way to handle low memory, not killing all open applications, maybe even with unsaved data. So not only can the 7610, with the same amount of memory, open many more applications at the same time than the 6682, but the way it lets you know it's "overwhelmed" is much more elegant and safe.
Is this functionality by design? I don't believe so. I don't believe Nokia engineers meant for an open application to simply crash upon opening a new one. Obviously, there is a problem with the firmware on the 6682. It is also not Cingular's 4.62 firmware, as other people who have unbranded 6682's with the original Nokia 3.01 software are experiencing the same issues.
Where do I go from here? As I am sure you understand, third-party vendors are not the way to go, as it is not their application that is crashing, but the Nokia software that's killing them all.
I also understand the limitations of what Customer Service or Technical Support can do. Should I contact the Office of the Executives? Should they be able to help me? Please advise.
Thank you once again.