Required Genesys Resource\ IVR Telephony
Location: Willimington,Delware

Duration: 4 Months(strong possibility of extension but solely depend on the client discretion)

Rate: Open

Client Banking

Decision time : 2 weeks from date of submission.

Project Title:

Telephony Base Merger Conversion Activity

Project Description:

for augmentation of resources to perform the Telephony baseline conversion. This will include conversion from Geotel to

Genesys Routing (Target) Platform for the CMS, Fraud & Lending Ops business units

Required Skills:

Genesys strategy testing and troubleshooting, PBX VDN, Vector Programming experience, IVR interface experience, Call concentrator, IRD, CC Pulse, T server Experience

Other Skills:

Good communication and writing skills, good knowledge of the call center environment

Scope of Work:

Troubleshooting and testing complex routing strategies built in Genesys. Building appropriate test cases and testing/troubleshooting the Genesys environment

Thank you