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  1. #1
    Registered User
    Join Date
    Jan 2005
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    Helsinki, Finland
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    257

    Unhappy Carbide.c++ Express! cannot connect to online help

    Hello,

    When I try to connect online help documentation, it tries some local host location as follows:
    ERROR
    The requested URL could not be retrieved

    --------------------------------------------------------------------------------

    While trying to retrieve the URL: http://127.0.0.1:64612/help/nftopic/...tive_debug.htm

    The following error was encountered:

    Access Denied.
    Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.
    I tried Window->Peferences->General->Web Browser and tried to set external web browser as mozilla and IE, but did not help. It does not even bring the browser after configuring this.

    I also tried Window->Peferences->Help Server. But I must know the hostname or IP address and port to connect there. So can anybody tell me what is worng with this or what is the hostname and port to connect help server???

  2. #2
    Nokia Developer Expert
    Join Date
    Oct 2004
    Location
    Austin, TX USA
    Posts
    271

    Re: Carbide.c++ Express! cannot connect to online help

    Exactly what did you select from the Help menu? Was it Help Contents? Did the error show up immediately, or did anything else show up first?

    Regards,

    Matt P.

  3. #3
    Registered User
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    Helsinki, Finland
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    257

    Re: Carbide.c++ Express! cannot connect to online help

    whatever I select from help menu, for example Help-> Welcome. It brings a menu. If i chose welcome to carbide.c++ or anything, it brings that error page. It brgins the same error page if I chose Help->Contents either

  4. #4
    Nokia Developer Expert
    Join Date
    Oct 2004
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    Austin, TX USA
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    271

    Re: Carbide.c++ Express! cannot connect to online help

    This is very odd. All of the help pages are local; none of them need to get out to the net. The URL you posted was to the internal loopback address. Do you have a proxy or firewall set up that is masking the 127.0.0.0 net, by any chance?

    Regards,

    Matt P.

  5. #5
    Registered User
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    Helsinki, Finland
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    Re: Carbide.c++ Express! cannot connect to online help

    well, I am using both proxy and firewall. But those should not be a issue if those doc files are available in the local machine. I thought all the help files are managed online and somehow it could not connect. So where does those help file exactly loacted in the locat machine? I tried to have quick look, but none of the foler or files looks good enought to be a doc file.

  6. #6
    Nokia Developer Expert
    Join Date
    Oct 2004
    Location
    Austin, TX USA
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    271

    Re: Carbide.c++ Express! cannot connect to online help

    The help files are inside a .jar file in the plugins folder and are not easily accessible. They are viewed through the 127.0.0.1 address, which is mapped to your local machine. Can you check your firewall and proxy to see if the 127.0.0.0 network is being blocked?

  7. #7
    Registered User
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    Jan 2005
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    Helsinki, Finland
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    257

    Re: Carbide.c++ Express! cannot connect to online help

    well, I found a workaround. If I disconnect my net connection or disable the nic interface, it works fine. It has nothing to do with firewall or proxy, at least in my case. Coz, I disabled firewall and anti-virus and it did not help. Althogu it sounds impossible, it works like that.
    Last edited by madsum; 2006-02-22 at 21:28.

  8. #8
    Nokia Developer Expert
    Join Date
    Oct 2004
    Location
    Austin, TX USA
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    271

    Re: Carbide.c++ Express! cannot connect to online help

    It sounds like you have some kind of routing problem. I'm glad the help is working for you now, but you should check your config pretty carefully; it sounds like something in your networking components isn't set right.

    Regards,

    Matt P.

  9. #9
    Registered User
    Join Date
    Mar 2003
    Posts
    1

    Re: Carbide.c++ Express! cannot connect to online help

    Hi guys, I also encountered the same problem.

    My environment is: Carbide.c++ Express v1.0, S60_3rd_FP1_2 SDK, J2SE Runtime Environment 5.0 Update 9
    With carbaide when I check Window > Preferences > Help > Use external browser and run Help > Help Contents, I will see this message on a browser:
    "The document that you have requested is not available. The link may be wrong, or you may not have the corresponding product feature installed.".
    The URL is "http://127.0.0.1:xxxx/help/index.jsp".

    The internal web server (served by eclipse?) is not working correctly? or the SDK doesn't have help contents yet?
    I installed JRE, carbide then SDK. the installation order was not good?

    Any suggestions would help me.
    tomarun

  10. #10
    Registered User
    Join Date
    May 2007
    Posts
    15

    Re: Carbide.c++ Express! cannot connect to online help

    Similar problem in my environment. No online help, only Error 500.

    Turning off IE's "friendly" error messages gave me:

    [code=CANT_CONNECT_LOOPBACK] Cannot connect due to potential loopback problems

    Solution was:
    1. In Internet Explorer, choose Tools->Internet Options.
    2. Click the Connections tab.
    3. Click the LAN Settings button.
    4. Uncheck the "Automatically detect settings" box, click OK and then click OK.
    5. Close Carbide, reopen, reopen help pages.


    I am running Carbide.c++ 2.0 on XP SP3 with IE7 as a VMware guest OS on a Mac.

    Thanks for the solution Microsoft tech support.
    http://www.issociate.de/board/post/140003/HELP!!!!_Fresh_install_of_XP_Pro_but_IIS_5.1_won%5C't_run..html

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