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  1. #1
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    Canyon Bluetooth adapter not working with PC Suite?

    I bought Canyon CN-BTU1 bluetooth adapter.
    I've got Nokia N70 with the latest Nokia PC Suite installed.
    when I try to connect, I get this message:
    Code:
    Cannot use the connection type. Check that all the needed hardware, software and drivers are available.
    what's the problem?

  2. #2
    Super Contributor
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    Re: Canyon Bluetooth adapter not working with PC Suite?

    Hi did you successfully complete the installation instructions at
    http://www1.canyon-tech.com/FAQ/Show...th_USB_Adapter

    At what section did they fail. The following quote is taken from the website so that you can show where the failure.


    If you install the WIDCOMM Bluetooth software on Windows XP SP2, you will get the following error as soon as you double click on the blue-red system tray icon: "Your Bluetooth Software license does not include use with this Bluetooth Device [6] After that you will be asked to point to a valid license.dat file. However if you select the license.dat that came with your manufacturer's driver (be it on CD-ROM or downloaded from the manufacturer's website) it still won't work.

    In the Service Pack 2, Microsoft included a generic Bluetooth driver, naturally being WHQL-certified. The WIDCOMM Bluetooth driver however is not WHQL-certified, so Windows XP continues using the generic driver. This interferes with the WIDCOMM Bluetooth software resulting in the above error. To force Windows XP to use the WIDCOMM driver, perform the following steps:

    Don't plug in the Bluetooth device yet.
    If you have any Bluetooth software apart from the included Windows drivers installed, deinstall them and reboot.
    Install the WIDCOMM BTW 1.4.2.10 Bluetooth software. When it asks you to plug in the Bluetooth device and click OK, don't, and click Cancel instead.
    When the WIDCOMM setup has finished, plug in your Bluetooth device and let Windows install the driver (there should be two Bluetooth icons in the system tray; one blue-white: this is the Windows driver - and one blue-red: this is the WIDCOMM driver which is deactivated).
    Now go to the Device Manager, right click on the "Generic Bluetooth Radio" and select "Update driver". Don't let Windows XP connect to the Internet, then select "Choose software from a list or specified location". In the next window, select "Don't search, but select the driver to install".
    In the next window, activate "Show compatible hardware" (if it isn't activated already) and select your manufacturer's driver instead of the "Generic Bluetooth Radio" driver. Click next until the new driver is installed. Now the WIDCOMM system tray icon should be blue-white as well, activated and ready to use. If you now double click on "My Bluetooth Places" (e.g. on the desktop), the WIDCOMM software installation will be continued and finished.
    This should solve any compatibility issues with the WIDCOMM Bluetooth software and Microsoft Windows XP SP2.
    Does the USB VID match the values in c:\winwows\inf\bt.inf or c:\winxp\inf\bt.inf. Who is the bt chipset manufacturer. Is it the most common on Cambridge Silicon Radio.

    see extract from bt.inf for CSR and Belkin (][Broadcom.NT.5.1]) to get an idea

    PHP Code:
    [Broadcom.NT.5.1]
    Blutonium BCM2035 Bluetooth 2.4 GHz Single Chip TransceiverBthUsbUSB\VID_0A5C&PID_200A
    BCM2033 Bluetooth 2.4 GHz Single Chip Transceiver
    BthUsbUSB\VID_0A5C&PID_200F

    [Cambridge.NT.5.1]
    Generic Bluetooth Radio=                         BthUsbUSB\Vid_0a12&Pid_0001
    CSR Nanosira
    =                                    BthUsbUSB\Vid_0a12&Pid_0003
    CSR Nanosira WHQL Reference Radio
    =               BthUsbUSB\Vid_0a12&Pid_0004
    CSR Nanosira
    -Multimedia=                         BthUsbUSB\Vid_0a12&Pid_0005
    CSR Nanosira
    -Multimedia WHQL Reference Radio=    BthUsbUSB\Vid_0a12&Pid_0006 
    Look in Device Manager USB for the device for VID.


    Jim

  3. #3
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    Re: Canyon Bluetooth adapter not working with PC Suite?

    Quote Originally Posted by jimgilmour1
    Hi did you successfully complete the installation instructions
    installation went fine. no error messages.
    do I have to follow the procedure described on Canyon's website even though I had no errors during install?

    Quote Originally Posted by jimgilmour1
    Look in Device Manager USB for the device for VID.
    here are screenshots from device manager:
    http://img339.imageshack.us/img339/244/snap017ab7.jpg
    http://img408.imageshack.us/img408/3555/snap018si4.jpg
    http://img339.imageshack.us/img339/7407/snap019kk8.jpg

  4. #4
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    Re: Canyon Bluetooth adapter not working with PC Suite?

    Hi looking at your Device setting it show that XP SP2 has taken control and the details match in bth.inf file.

    PHP Code:
    Silicon Wave Bluetooth Wireless Adapter=         BthUsbUSB\Vid_0c10&Pid_0000&Rev_1350
    Silicon Wave Bluetooth Wireless Adapter
    =         BthUsbUSB\Vid_0c10&Pid_0000 
    This clearly is *not* your BT USB device, therefore you have a conflict and need to use the procedure given to resolve the problem.

    I wrote a guide to troubleshooting IVT software at :-

    http://discussion.forum.nokia.com/fo...ad.php?t=82994
    and troubleshooting for PC Suite guide.

    http://discussion.forum.nokia.com/fo...&highlight=IVT

    Jim

  5. #5
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    7

    Re: Canyon Bluetooth adapter not working with PC Suite?

    Quote Originally Posted by jimgilmour1
    This clearly is *not* your BT USB device, therefore you have a conflict and need to use the procedure given to resolve the problem.
    thanks! I'll do that.

  6. #6
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    7

    Re: Canyon Bluetooth adapter not working with PC Suite?

    I just read those two links you posted.
    you said that PC Suite supports Bluesoleil v1.4 and above.
    I just installed v2.3.0.0. from 28-07-2006
    everything went ok, but pc suite still doesn't work. I get the same message:
    "Cannot use the connection type. Check that all the needed hardware, software and drivers are available."
    is there any way to force windows to use this driver besides the procedure you described? I don't know what's "WIDCOMM BTW 1.4.2.10 Bluetooth software".

  7. #7
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    Re: Canyon Bluetooth adapter not working with PC Suite?

    Hi,
    Did yo run the Nokia PC Suite Registry cleaner and described in previous link?.

    see another success link
    http://discussion.forum.nokia.com/fo...ad.php?t=84592

    If you want to resolve the conflict with MS XP. change bt.inf lines to

    Silicon Wave Bluetooth Wireless Adapter= BthUsb, USBVid_0c10&Pid_1234&Rev_1350
    Silicon Wave Bluetooth Wireless Adapter= BthUsb, USBVid_0c10&Pid_1234

    Now the device will not conflict with MS Bluetooth
    Uninstall ALL Blutooth drivers and unistall PC Suite.

    Run registry cleaner in "other" problem

    Run registry cleaner in "normal" problem mode

    reinstall Bluetooth drivers
    Delete pairings on your phone

    Pair your phone with your bluetooth software
    When it paired successfully install pc Suite

    If still not working
    Run registry cleaner in "repair" problem

    install pc suite again.

    Pair up your phone with the Bluetooth software and pc suite.

    If it still does not work your are stuck as you cannot use MS Bluetooth and you do not seem to want to use the manufacturers problem solving procedure

    Good Luck
    Jim

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