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Please note that as of October 24, 2014, the Nokia Developer Wiki will no longer be accepting user contributions, including new entries, edits and comments, as we begin transitioning to our new home, in the Windows Phone Development Wiki. We plan to move over the majority of the existing entries. Thanks for all your past and future contributions.

Nokia Publish FAQ

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Created: (18 Aug 2014)
Last edited: inari (18 Feb 2015)

Please note that Publish registrations and intake were closed on February 18, 2015. New registrations are no longer accepted and submitting new apps or app updates is no longer possible.

Topics

App Migration to the Opera Mobile Store

How do I migrate my apps from the Nokia Store to the Opera Mobile Store? When?

From January 26th 2015, you will be able to start migrating your content from the Nokia Store to the Opera Mobile Store. You will have to follow the following steps:

  1. On the Nokia Publish site, provide your consent to have your apps migrated to Opera
  2. Confirm your publisher information
  3. Using the pre-selected list, check and confirm which apps you would like to migrate
  4. Following your submission, you will receive an email from Opera. Follow the instructions in that email to visit the Opera Publisher Portal, and accept the Terms and Conditions to complete the process.

Once you have completed all four steps above, you will receive a confirmation email from Opera and your apps will be published in the Opera Mobile Store.

Remember, you will only have one opportunity to migrate the apps you wish to transfer from Nokia Publish to the Opera Mobile Store. Once you have completed the one-time process, you will not be able to transfer any more apps from the Nokia Publish site.

If you would like to publish an app after the one-time migration or after February 18th 2015, you will need to visit the Opera Mobile Store to publish the app with Opera.

If you experience difficulties or slowness, please email us at nokia.store.publisher@microsoft.com.

If you encounter access problems after the migration, please use a deep link: https://publish.nokia.com/content_items.

After I confirm my content for transfer, when will my content appear in the Opera Mobile Store?

Opera will carry out the migration within one week and notify you when the chosen content appears in the Opera Mobile Store.

When do I have to complete these steps to migrate content to the Opera Mobile Store by?

All content must be chosen for migration by developers before March 15th 2015.

What happens to my apps if I haven’t done the migration before March 15th 2015?

Apps that are not selected for migration by March 15th will not be transferred to Opera. You must publish them to the Opera Mobile Store by using Opera Mobile Store’s publish site at https://publishers.apps.opera.com/.

How long will it take to display my content on the app migration confirmation page if I have a lot of apps (>1000) currently in the Nokia Store?

It may take a few minutes to load fully so please continue to wait until the page loads with all of your selected content.

When is the latest I can register as a publisher on Nokia Publish?

Nokia Publish registrations and intake were closed on February 18th 2015. Registering and submitting apps and app updates is no longer possible.

How long can I publish new apps/updates to apps in Nokia Store?

From February 18th 2015, developers will no longer be able to publish new apps or publish updates to existing apps in the Nokia Store.

How long will the Nokia Store remain open for paid transactions?

Consumers will be able to purchase content from the Nokia Store until they are migrated to Opera Mobile Store or until March 31st 2015, whichever is first. Consumers can make in-app-billing purchase transactions until March 31st 2015. Please note consumers will only be able to make Nokia in-app-billing (NIAP) purchase transactions until March 31st 2015 where operator billing is live.

How long will I get paid for my apps in the Nokia Store?

Developers will continue to be paid for app transactions made up until March 31st 2015. Payments to developers will be made for March transactions in late April/early May.

How long will the Nokia Publish website remain open for me to check my download and revenue statistics?

Revenue and download reports for transactions, including March, will continue to be available on the Publish site until April 23rd 2015 when it is retired. From that point, reports will only be available upon request.

How do I request revenue and download reports after April 23rd 2015?

We will communicate the process for making subsequent requests nearer to the time.

What is happening with Operator Billing? How will I know if it’s available in my region?

Nokia Store Operator Billing will be gradually discontinued by the end of March 2015. The first round of markets to discontinue this service is available here. Another set of markets will close at the end of February and the blog will have the list of countries affected in early February. You can check the existing billing coverage and price points at: http://developer.nokia.com/images/uploads/pdfs/Billing_Matrix.pdf

Who can we contact to get help with registering with the Opera Mobile Store?

Please contact the Opera team on apps-support@opera.com.

Account management

I do not have a Nokia Publish account. How do I register?

Registrations to Nokia Publish have been closed.

I am unable to log into my Nokia Publish account.

Log in to Nokia Publish by signing in with the Nokia Account, Facebook, or Microsoft Live account to which your Nokia Publish account has been linked to.

  • If you are sure you have linked your accounts, make sure you use the correct credentials when logging in. If needed, recover your password of the account you use to log in (Nokia Account, Facebook, or Microsoft Live).
  • If you have linked your accounts but you want to relink Nokia Publish account with another account, contact us at nokia.store.publisher@microsoft.com.
  • If you have received your user account credentials but you have lost them before ever linking the accounts, contact us at nokia.store.publisher@microsoft.com.

Why does my Nokia account say that is locked when I attempt to log in?

If you attempted to sign in with an incorrect password 10 times in a row, your Nokia account will be locked for 10 minutes.

How do I link my Nokia Account to my Nokia Publish account?

If you haven’t linked the accounts and you try to log in to Nokia Publish (https://publish.nokia.com/login) you will be prompted to sign in with your existing Nokia account, Facebook account or Microsoft Live account. You can also create a new Nokia account. Then you will be prompted to create a Nokia Developer Profile (if you do not have one yet). Next, the Nokia Publisher profile form opens. Click the ‘Already have an account?’ and on the next page enter your Nokia Publish username and password to link your Nokia account to your Nokia Publish account.

I forgot my Nokia account password and/or username.

When you try to sign into Nokia Publish with your Nokia account, select “Forgot your password”. You will be prompted to:

  1. Enter your email address, cell phone number, or Nokia account username.
  2. Enter the characters seen in the image.

Alternatively, you can go to the Nokia account sign-in page (http://account.nokia.com) and click Forgotten your password. You need to have entered a valid e-mail address or mobile phone number in your Nokia account contact information to be able to use the password recovery.

Can I un-link my Nokia account from my Nokia Publish account?

To un-link your Nokia account from your Nokia Publish account, please email nokia.store.publisher@microsoft.com.

After we successfully un-link your Nokia account from your Nokia Publish account, you will need to link another Nokia account to your Nokia Publish account in order to access Nokia Publish.

Can I link my Nokia account to more than one Nokia Publish accounts?

No, you may only link one unique Nokia account to one Nokia Publish account.

Can I change my Nokia account username?

You cannot change your Nokia account username. However, if you set up your email address as your primary address, you can use your email address to sign in to your Nokia account, and won’t need your username any longer.

How do I terminate my Nokia account?

After you log into Nokia Publish (https://publish.nokia.com/login), you can terminate your Nokia account as follows:

  1. Click Edit profile
  2. Click Nokia account settings
  3. Click Terminate account
  4. Enter your Nokia account password and click Terminate account.

Alternatively, you can terminate your Nokia account by going to the Nokia account website (http://account.nokia.com) and logging into your Nokia account. Then, select Terminate account and follow the instructions.

Terminated account or user information cannot be recovered and the username cannot be used again.

How does terminating my Nokia account affect my Nokia Publish account?

After terminating your Nokia account, you will no longer be able to access Nokia Publish.

If you wish to link another account to your Nokia Publish account, contact nokia.store.publisher@microsoft.com to first un-link the terminated Nokia account from your Nokia Publish account.

If you wish for your Nokia Publish account to be terminated as well, please contact nokia.store.publisher@microsoft.com to ensure that the necessary steps are taken for a full deactivation.

Why do I need a Nokia account?

The Nokia account is a single-sign on mechanism that allows you to use a single account to access various services such as Nokia Publish and Nokia Developer. Alternatively, you can use your Facebook account or Microsoft live account to sign in.

Do I need to register for a Nokia account in order to access Nokia Publish?

Yes, in order for you to access Nokia Publish, you are required to create a new or link an existing Nokia account to your Nokia Publish account. Alternatively you can use your Facebook account or Microsoft live account to sign in.

What browsers work best with Nokia Publish?

Nokia Publish is supported on the following browser types:

  • Mozilla Firefox (Recommended)
  • Google Chrome

Can I have multiple Nokia accounts?

You can have multiple Nokia accounts. However, for each Nokia account you will need to register with a unique email address. You cannot use a username that is or has been used with another Nokia account. Note that you can link only one Nokia account to your Nokia Publish account.

If I update my profile in Nokia Publish, will the changes be reflected in my Nokia account profile?

No, any changes made to your Nokia Publish account will not be reflected in your Nokia account profile. Similarly, changes made to your Nokia account profile will not be updated in your Nokia Publish account.

If I use an email address in my Nokia Publish profile that is different from the email address in my Nokia account profile, which email address will be used for communication?

Communication from the Nokia Publish Support team will continue to be sent to the email address that is currently registered in your Nokia Publish account.

Can I create additional administrative users for my account?

Your default user account upon registration has cp_manager status which means that you can add more users to your publisher account.

What are the different user account types?

There are three levels of access a user has for an account:

cp_manager:

  • Add new users, assign roles to users
  • Edit the company information, which must be kept current at all times
  • View the agreements for the company
  • View all content items for any user
  • View performance reports

cp_developer:

  • View all the content items for any user

cp_developer_limited:

  • View only content items they added

Where do I enter my bank information to receive payments?

To provide your bank information to Nokia Publish, click on My Profile > Accounts > Bank Information. See the Publisher Guide: Provide bank details for full instructions.

If you have published paid content in Nokia Store, you must provide your bank details to receive payment from consumer purchases.

My account has been compromised and someone has made unauthorized changes to my account.

In the unfortunate scenario that your account has been hacked, contact us straight away so we can take immediate action.

Published Content

How are apps selected to be recommended to users?

Applications are recommended to users based on certain variables, such as include similar editorial selections, personalization history, browsing, and search behavior.

Is operator billing supported in my country?

For the latest list of countries with Operator Billing, please refer to the Billing Matrix.

Can I delete my content?

You can delete content that is uploaded to Nokia Publish but not yet published, and unpublish content that is already published in Nokia Store. You can remove either a complete content item (which also removes its associated files) or a specific file. Note that once content is published, it cannot be deleted.

How does “Top Free”, “Best Seller” and “New” rankings work?

When an application gets published on the Nokia store, it will surface in the New section in the store for extra visibility. After 7 days, it will be placed in the Top Free/Best Seller section according to download performance.

Someone has posted a review for my content. How do I contact them?

Unfortunately there is no way to contact the customer due to the privacy policy agreement held between Microsoft Mobile and our users.

Can I remove user comments for my content item?

No. User comments cannot be removed by publishers. That said, end-users can click on Report Issue in Comments page and report questionable content and comments that will be reviewed by our teams for removal.

Can consumers request for refunds?

A consumer may request for refunds through Nokia Customer Care. Kindly note that customers will require a Nokia account in order to submit an inquiry with Nokia Customer Care. If they do not have an account, they can register at Create your Nokia account.

Online Reports

What information is available in the Reports?

Publishers have access to reports summarizing the content downloads and estimated revenues broken down by country and device distributions online. Please be advised that the Estimated Revenue metric has been offered to date as a courtesy for publishers to use as a run-rate for their business and it does not reflect the actual amount that you receive each month.

The Estimated Revenue figure should not be used for financial or accounting purposes. Estimated Revenue does not take into consideration certain influencing factors such as: data latency, currency exchange rate fluctuations, bad debt, amount pending from operator, refunds or returns.

How long will it take for newly published content to generate download statistics in the reports?

Newly published applications take up to three days for the online reports to generate the download statistics. Thereafter, the reports should be updated within 24 hours.

Why is there a discrepancy between the number of purchases and the number of downloads per device?

Device download gives publishers visibility to device trends. The number may differ from purchase data because it counts all downloads by Nokia Publish QA for testing, consumer purchases and re-downloads.

Why is there a discrepancy between the revenue shown in the online reporting tool and the amount received in my bank?

Estimated Revenue is based on download statistics, while Actual Revenue is based on aggregated monthly revenue payments from credit card and operator payment partners. The discrepancy between Estimated and Actual revenue is due to differences in operator payment cycles.

Finance and Payouts

When will I receive payment?

You will start to receive payments once your publisher information and bank details have been validated. Payments will be made 1 month after the first month when the actual payment exceeds € 100. If the total payment for the calendar year does not exceed € 100, it will be paid out in January of the following year. However, invoices that are less than € 10 will not be paid due to high transaction fees.

How will the payment be made?

Payments will be made as a direct deposit to the bank account you provided to Nokia at the time of registration or content upload process. All payments will be made only as a direct deposit – no other payment method is supported.

What are the documents and reports that publishers receive along with the payment?

Nokia payment documentation sent along with your payments includes:

  • Invoice of your payments – an official receipt capturing the actual amount earned. This invoice also includes any Finnish advance tax applied to the original amount if you are a Finnish corporation.
  • Remittance Advice – a document of the total of the Actual Revenue amount the publisher can expect to find transferred to their bank account.

These documents are delivered to you at the email address provided to Nokia Publish while entering bank information. Detailed breakdown reports of payments will be delivered if requested. Please contact nokia.store.publisher@microsoft.com.

How much money can I expect to make?

You will receive 70% of the net sales per transaction after applicable taxes.

I have reached € 100 threshold according to the Online Estimated Revenue. Why have I not been paid?

Possible reasons are:

  1. Account information: it may be that your account information is missing some required information. Please contact nokia.store.publisher@microsoft.com.
  2. Banking Information: It may be possible that your banking account information is missing or incorrect. To check or add your Banking Information in Nokia Publish see [Bank Information] under the [Accounts] tab. If there is no banking information there or the information is incorrect, Nokia will not be able to make a payment to you. If you are not sure what to enter to the fields, please contact your bank.
  3. Publishers are paid only after the € 100 threshold is passed in Actual Revenue received by Nokia.
  4. Payment is usually made in the following month of the purchase. For example, revenue in August will be made at the end of September or the beginning of October.

I received my invoice. When will I receive my actual deposit?

After the arrival of your invoice, a payment is issued by Microsoft Mobile within 15 days. However, your bank may take some additional business days to process this transaction before it appears in your bank account.

Will my payment be in my local currency?

Microsoft Mobile will issue the payments in Euros. We do not support other currency in payment. Please make sure your bank account support Euros. Your receiving bank may deposit the amount to your account in ‘account currency’ which usually is your local currency if you have an intermediary account. Your bank may deduct currency conversion charges, so please contact your bank for details if you have questions.

If your bank does not support payments in Euros, contact your bank for intermediary bank details and provide the payment instructions to nokia.store.publisher@microsoft.com.

What happens if my total revenue for the year does not exceed € 100?

All unpaid amounts accumulated in the previous year will be paid in full at the start of the next financial year. However, please note that the minimum amount for payment is 10 EUR.

Do I have the option of placing a hold on my payments?

To avoid multiple transaction costs per wire transfer, you have the option to place a hold on their payments. This request can be made by contacting us at nokia.store.publisher@microsoft.com. Please place “Payment Hold Request: …” in the email subject line and we will process this request accordingly. You will still receive an invoice for each payout cycle; however, the remittance advice will only be sent out when the hold is lifted and payment is released. It is your responsibility to request for a hold to be lifted.

What do I need to setup to get paid?

After you login to Nokia Publish, you can enter your bank detail under Accounts > Bank information. Please always consult your bank regarding receiving international payments before entering the bank details. Incorrect and incomplete bank details will cause payment returns and delays.

Can I use my own language for the bank name and bank detail?

No, your bank name and bank details can only be in English characters.

In-app Payment

Operator billing for Nokia X and S40 in Russia

Not available at the moment. Please check out our announcement on the issue http://developer.nokia.com/community/discussion/showthread.php/248116-Operator-billing-for-Nokia-X-in-Russia.

How do I get my publisher account enabled for Nokia In-App Payment?

All publisher accounts are enabled by default for Nokia In-App Payment (NIAP). Remember to complete your bank information in order to receive payments in time.

Which devices support In-App Payment?

Nokia X, Series 40 (from 6th edition onwards) and Nokia Asha phones support Nokia In-app Payment.

Do I need to have a SIM card inserted for In-App Payment to work?

Yes, a SIM card is required for NIAP to work.

This page was last modified on 18 February 2015, at 08:30.
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