Registration and Accounts

  1. Single Sign-On (SSO) - Top Issues
  2. General Questions
  3. Registering
  4. Account Management
  5. Registration or Account Issues
  6. Media Publishing Process

1. Single Sign-On (SSO) - Top Issues

I am unable to log into my Nokia Publish account.

Please follow the steps below to resolve this issue:

  1. Recover your password – On the login page, click Forgot username/password?
  2. Enter the email address of the account user and click Send.
  3. Check your email for the new password.

If you’re still having trouble after the above steps, please contact us.

Why does my Nokia account say that is locked when I attempt to log in?

If you attempted to sign in with an incorrect password 10 times in a row, your Nokia account will be locked for 10 minutes.

I finished the registration process but did not receive my verification email.

Please follow the steps below to resolve this issue:

  1. Check your email spam or junk folder. Please be aware that some emails may be blocked by your ISP (Internet Service Provider).
  2. Check that you’re trying to log in from the exact email address you registered with. A common error is registering with an incorrect email domain (e.g., @comcast.com is not the same as @comcast.net). In addition, keep in mind that email addresses never begin with a “www” prefix.

If you’re still having trouble after the above steps, please contact us.

How do I link my Nokia Account to my Nokia Publish account?

The next next time you try to log into the Nokia Publishing console, you will be prompted to first sign in with your Nokia account. You may either enter your existing Nokia account username and password or click Register to create a new Nokia account. Once you have successfully logged in with your Nokia account or created a new Nokia account, you will be prompted to enter your Nokia Publish username and password to link your Nokia accout to your Nokia Publish account.

If you are new to Nokia Publish, then you will need to create a Nokia Publish account by clicking Get started. Information on registering for a Nokia Publish account can be found in Registration and Accounts Registering section.

I am unable to register to Nokia Publish with the login information sent to me. What should I do?

Known Registration Issues:

I can’t proceed past the Publisher Information page.

  1. Check that the information you have entered is complete. Nokia Publish will notify you if you have entered invalid information.
  2. Check that the website URL you provided is valid.

If you have encountered an error page or are still having issues after the above steps, please contact us.

What do I do if I forgot my Nokia account password and/or username?

When you try to sign into Nokia Publish with your Nokia account, select “Forgot your password”. You will be prompted to:

  1. Enter your email address, cell phone number, or Nokia account username
  2. Enter the characters seen in the image

Alternatively, you may go to the Nokia account sign-in page and click Forgotten your password.

You need to have entered a valid e-mail address or mobile phone number in your Nokia account contact information to be able to use the password recovery.

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2. General Questions

What is the single sign-on experience?

Nokia has simplified the way you access Nokia services like Nokia Publish and Nokia Developer, by making your Nokia account your single means of signing in across all Nokia services.

Your Nokia account will allow you to access various Nokia services such as Nokia Publish, Nokia Developer, Nokia Store, Here Maps, and Nokia MixRadio, all with one username and password.

What is a Nokia account?

The Nokia account is the single account that allows you to access various Nokia services, now including Nokia Publish and Nokia Developer.

How much does it cost to register for a Nokia account?

Registering for a Nokia account is free.

Do I need to register for a Nokia account in order to access Nokia Publish?

Yes, in order for you to access Nokia Publish, you are required to create a new or link an existing Nokia account to your Nokia Publish account. The next time you try to access Nokia Publish, you will be prompted to either create a new Nokia account or sign in with an existing Nokia account and then, link your Nokia account to your Nokia Publish account.

How much does it cost to register as a Nokia Publisher?

Registering as a Nokia Publisher is free.

From which countries are publishers not permitted to publish to the Nokia Store?

Publishers from the following countries are on the US embargo list and will not be able to register in Nokia Publish:

  • Cuba
  • Iran
  • Ivory Coast
  • Zimbabwe
  • North Korea
  • Syria
  • Sudan
  • Democratic Republic of Congo
  • Côte d’Ivoire

What browsers work best with Nokia Publish?

Nokia Publish is supported on the following browser types:

  • Mozilla Firefox (Recommended)
  • Internet Explorer

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3. Registering

How can I register for a Nokia account?

To create a Nokia account, go to the Nokia account website (http://account.nokia.com/) and click Register to start the registration process. Fill out your account details and contact information as outlined in the instructions. After you create your Nokia account, you will receive an email confirmation with a link, which you will need to click to verify your email address. This will confirm that your email address is correct and it will be used to help recover your login credentials in the future, if needed.

Alternatively, you may wish to use your Facebook login credentials to sign into your Nokia account. To use your Facebook account with your Nokia account, simply click on Facebook login button.

How do I link my Nokia Account to my Nokia Publish account?

The next next time you try to log into Nokia Publish (http://developer.nokia.com/publish), you will be prompted to first sign in with your Nokia account. You may either enter your existing Nokia account username and password, or click Register to create a new Nokia account. Once you have successfully logged in with your Nokia account or created a new Nokia account, you will be prompted to enter your Nokia Publish username and password to link your Nokia account to your Nokia Publish account.

If you are new to Nokia Publish, then you will need to create a Nokia Publish account by clicking Get started. Information on registering for a Nokia Publish account can be found in Registration and Accounts Registering section.

After I link my Nokia account to my Nokia Publish account, which login credentials will I use next time I want to log into Nokia Publish?

After initially linking your Nokia account with your Nokia Publish account, simply use your Nokia account whenever you wish to sign into Nokia Publish. You will no longer be able to sign into Nokia Publish using your Nokia Publish username and password.

Can I have multiple Nokia accounts?

You may have multiple Nokia accounts. However, for each Nokia account, you will need to register with a unique email address. You may not use a username that is or has been used with another Nokia account.

You will only be able to link one Nokia account to your Nokia Publish account.

How do I register as a publisher?

To create an account, go to Nokia Publish. Click Register to start the registration process and select the account type, fill in publisher information, fill in the security code, agree to the Terms and Conditions, and save your profile.

See the Publisher Guide: Register as a Publisher for further details.

Information on Media Publishing can be found in Media Publishing Help section.

To apply for a Media Publisher account, contact us.

Should I select Corporate or Personal account type when registering in Nokia Publish?

Nokia Publish offers two types of accounts:
- Personal accounts
- Corporate accounts

Individuals who want to distribute content can create Personal accounts in Nokia Publish. Corporate accounts are for legal business entities and must have a VAT or Business registration number and a Publisher Brand logo.

Corporate accounts have the option of apply for Media publishing. See Apply to be a Media Publisher on how to distribute personalization content such as audio, ringtones, video, and wallpapers.

If I register for a Personal account, can I change it to a Corporate account later?

Yes. Please contact us if you wish to upgrade your account. Note that Corporate accounts are for legal business entities and must provide a VAT or Business registration number and a Publisher Brand logo.

What are the guidelines for Publisher Names and Display Names?

Publisher Name – the name that will be associated with your applications in Nokia Publish. The publisher name is not displayed to the Nokia end-users. Publisher Names are unique and will be verified during the registration process. For Individual accounts, you can enter your name as your publisher name.

Public Name – the name that will be displayed alongside your content in the Nokia Store. This should be unique to prevent issues with your Nokia Store publisher profile.

Can I have multiple publisher accounts?

We only allow multiple publisher accounts if your company has different regional branches with different business addresses. The Public Name must also be unique to each other to prevent issues with the publisher profile in the Nokia Store.

Publishers are not permitted to create multiple accounts linked to the same company address.

How will I know if I have registered successfully?

You will receive an email confirmation letting you know that your registration was successful. If you do not receive a confirmation email, check any spam folders or filters to make sure that the email did not get auto-sorted to an incorrect folder.

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4. Account Management

What do I do if I forgot my Nokia account password and/or username?

When you try to sign into Nokia Publish with your Nokia account, select “Forgot your password”. You will be prompted to:

  1. Enter your email address, cell phone number, or Nokia account username.
  2. Enter the characters seen in the image.

Alternatively, you may go to the Nokia account sign-in page (http://account.nokia.com) and click Forgetten your password.

You need to have entered a valid e-mail address or mobile phone number in your Nokia account contact information to be able to use the password recovery.

Can I un-link my Nokia account from my Nokia Publish account?

To un-link your Nokia account from your Nokia Publish account, please email developer.support@nokia.com.

After we successfully un-link your Nokia account from your Nokia Publish, you will need to link another Nokia account to your Nokia Publish account in order to access Nokia Publish.

Can I link my Nokia account to more than one Nokia Publish accounts?

No, you may only link one unique Nokia account to one Nokia Publish account.

Can I change my Nokia account username?

You cannot change your Nokia account username. However, if you set up your email address as your primary address, you can use your email address to sign in to your Nokia account, and won’t need your username any longer.

How do I terminate my Nokia account?

After you log into Nokia Publish (http://developer.nokia.com/publish/profile?v=1), you can terminate your Nokia account by doing the following:

  1. Click Edit profile.
  2. Click Nokia account settings.
  3. Click Terminate account.
  4. Enter your Nokia account password and click Terminate account

Alternatively, you may terminate your Nokia account by going to the Nokia account website (http://account.nokia.com) and logging into your Nokia account. Then, select Terminate account and follow the instructions.

Terminated account or user information cannot be recovered and the username is cannot be used again.

How does terminating my Nokia account affect my Nokia Publish account?

After terminating your Nokia account, you will no longer be able to access Nokia Publish.

If you wish to link another account to your Nokia Publish account, please contact developer.support@nokia.com to first un-link the terminated Nokia account from your Nokia Publish account.

If you wish for your Nokia Publish account to be terminated as well, please contact developer.support@nokia.com to ensure that the necessary steps are taken for a full deactivation.

If I update my profile in Nokia Publish, will the changes be reflected in my Nokia account profile?

No, any changes made to your Nokia Publish account will not be reflected in your Nokia account profile. Similarly, changes made to your Nokia account profile will not be updated in your Nokia Publish account.

If I use an email address in my Nokia Publish profile that is different from the email address in my Nokia account profile, which email address will be used for communication?

Communication from the Nokia Publish Support team and Quality Assurance (QA) notifications will continue to be sent to the email address that is currently registered in your Nokia Publish account.

Can I create additional administrative users for my account?

Your default user account upon registration has cp_manager status where you may add more users to your publisher account.

See the Publisher Guide: Manage account users for further details.

What are the different user account types?

There are three levels of access a user has for an account:

cp_manager

  • Add new users, assign roles to users
  • Edit the company information, which must be kept current at all times
  • View the agreements for the company
  • View all content items for any user
  • Upload and edit all content items for any user
  • View performance reports

cp_developer

  • View all the content items for any user
  • Upload and edit all content items for any user

cp_developer_limited

  • View only content items they added
  • Upload and edit only content items they added

See the Publisher Guide: Account User for further details.

Where do I enter my bank information to receive payments?

To provide your bank information to Nokia Publish, click on Accounts and then Bank Information. See the Publisher Guide: Provide bank details for full instructions.

If you publish paid content in Nokia Store, you must provide your bank details to receive payment from consumer purchases. Refer to Finance and Payouts: Bank Information Help section for specifics on the information needed.

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5. Registration or Account Issues

What happens if I guess my password incorrectly too many times?

If you attempt to sign in with an incorrect password 10 times in a row, your Nokia account will be locked for 10 minutes. If you enter a new password once again, your Nokia account will be locked for another 10 minutes.

You may get more information on how to recover your username and/or password under Accounts and Registration Account Management section.

Why does my Nokia account say that is locked when I attempt to log in?

If you attempted to sign in with an incorrect password 10 times in a row, your Nokia account will be locked for 10 minutes.

You may get more information on how to recover your username and/or password under Accounts and Registration Account Management section.

Can I use the same username, email address, or phone number on several Nokia accounts?

You cannot use a username that is or has been used in another Nokia account, even if the original Nokia account has been terminated.

The email address must also be unique and cannot already exist in another Nokia account.

The phone number can be added to a maximum of 3 different Nokia accounts.

I am unable to register to Nokia Publish with the login information sent to me. What should I do?

Known Registration Issues:

I can’t proceed past the Publisher Information page.

  • Check that the information you have entered is complete. Nokia Publish will notify you if you have entered invalid information.
  • Check that the website URL you provided is valid.

I finished the registration process but did not receive my verification email.

Please follow the steps below to resolve this issue:

  • Check your email spam or junk folder. Please be aware that some emails may be blocked by your ISP (Internet Service Provider).
  • Check that you’re trying to log in from the exact email address you registered with. A common error is registering with an incorrect email domain (e.g., @comcast.com is not the same as @comcast.net). In addition, keep in mind that email addresses never begin with a “www” prefix.

If you’re still having trouble after the above steps, please contact us.

I am unable to log into my Nokia Publish account.

Please follow the steps below to resolve this issue:

  • Recover your password – On the login page, click Forgot username/password?
  • Enter the email address of the account user and click Send.
  • Check your email for the new password.

If you’re still having trouble after the above steps, please contact us.

A user in my publishing account is having issues updating content.

Please request the cp_manager of your publishing account to review the roles assigned to each user. Only users with cp_manager and cp_developer roles are able to update and modify content.

My account has been compromised and someone has been making unauthorized changes to my content items.

In the unfortunate scenario that your account has been hacked , please contact us straight away so we can take immediate action.

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6. Media Publishing Process

Media Publisher Account Types

To publish personalisation content, you must be given Media Publishing status. This is intended for 1st party publishers who own their content and all its inherent rights for distribution, or have acquired exclusive license to distribute content. This category describes a publisher with genre, segment or niche content. Media Publisher accounts have a limit of 20 content items (paid and/or free) discoverable in Nokia Store at any given time.

How do I apply for a Media Publisher Account?

You must be a corporate company before you can apply to be a Media Publisher.

The publisher must then submit the following:

  • A signed/scanned copy of Media Publisher Application form
  • Samples of content
  • A Declaration of General Liability Insurance (GLI) with a minimum of $1M USD in coverage.

To apply for a Media Publisher account, contact us to obtain the necessary documentation and further information.

What is the General Liability Insurance that is needed to become a Media Publisher?

Media content such as ringtones, wallpapers, and videos are highly susceptible to copyright or other IP infringement. To insure the publisher against potential liability claims, Nokia requires a proof of general liability insurance of at least 1M USD.

What types of content is available for Media Publishers?

On top of the regular content selections, Media Publishers are allowed additional publishing options such as wallpapers, audio, videos, and ringtones.

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